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Silent Career Killer: Not Listening
 Remember that telephone game you played as a child? You would tell a short sentence to someone and they would tell it to the next person and by the time the message passed through a dozen people it was so different from the original it had everyone laughing. If as adults this happens at work, what is the ultimate cost? A 2010 study by the British Quality Foundation and the Chartered Quality Institute found that more than half of all employees spend 10% of their time correcting mistakes – or that 40 billion hours a week are spent on correcting errors. If we all worked for only $1.00 a week, that is a LOT of zeroes.
Techniques to Better Listening Focus on the other person. Put your thoughts and feelings aside. Listen with the intent to understand.
Restate the other person’s ideas using your own works.
The benefits of this are two-fold – it demonstrates we really do understand and the other person will know we have a clear understanding. If you don't have it yet, you can recieive our FREE Special Report - 5 Silent Career Killers. Is this helpful? Please let us know in the comments your thoughts on this as well as other ways we can help you with your career and training. The author, Diahann Boock, is the founder of Women's Ally. For information about working with Diahann, check out our Programs. Image Credit: Photostock |
